At OriginalPenguin.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:
Within 30 days of purchase
OriginalPenguin.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Personalized, monogrammed, or final sale items cannot be returned or exchanged.
Originalpenguin.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1.877.496.7040 or send us an e-mail at support within the 14 day window. The difference will be refunded to your original form of payment.
To exchange an order, please return your original item(s) using our prepaid return label and place a new order online. You may call us at 1.877.496.7040 or contact us via email at support with both your original and new order numbers and we’ll waive the return shipping fee.
Easy Returns by Mail
Simply affix the included prepaid Newgistics return label and take it to your nearest authorized USPS facility or drop off location.
Retail Store Returns
Items purchased at OriginalPenguin.com may be returned to one of our Original Penguin retail stores within 30 days of purchase. All products must be returned in its original packaging and the original packing slip must be provided. To find an Original Penguin retail store click here.
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Original shipping and handling charges are not refunded. Please allow up to 3 weeks from the time you mail your return for processing. We will notify you via e-mail once the return process is complete.
Please feel free to contact us if you have any further questions or concerns at 1(877)496-7040 or support. Please provide us with your order information and items that need to be returned so we can better assist you.
If for any reason you are not satisfied with your purchase, please contact us with your order number, the item(s) you wish to return, and return reason at support or 1.877.496.7040.
We will then provide you with further instructions on getting a Return Merchandise Authorization form approved and details on where returns should be shipped to. Refund amounts for returned items will be credited to you by our partner FiftyOne in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise at the FiftyOne international hub.
Returns sent without the required documentation may not be refunded the full amount.
Please call us at 1 (877) 496-7040 or email us at support if you have any further questions.
Thank you for shopping at OriginalPenguin.com!