Returns

WITHIN 30 DAYS

We will issue a refund, excluding any shipping and handling fees, for all unused, undamaged and/or defective products returned within 30 days of purchase. All products must be returned in its original packaging (whenever possible) and with all accessories to ensure a full credit.

Your card will only be affected if there is a balance due/owed. Any balance due/owed will be billed/refunded in the original form of payment. If the order was paid using multiple methods, we will refund to each form of payment used. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing. PayPal purchases will be refunded to your PayPal account.

Merchandise purchased at a retail store must be returned to the original place of purchase to ensure that a proper credit is received. We can only accept returns from items purchased at our online store and reserve the right to refuse a refund request if it does not comply with this policy.

Items purchased at OriginalPenguin.com may be returned to one of our Original Penguin retail stores within 30 days of purchase. All products must be returned in its original packaging and the original packing slip must be provided. To find an Original Penguin retail store click here..

For additional information regarding Original Penguin Store returns, please email us at support@originalpenguin.com.

Price Adjustments

OriginalPenguin.com will gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Items not purchased at full price are ineligible for price adjustments.

Easy Returns by Mail

Pre-paid Shipping Label - $6.00

Simply affix the included prepaid return label and take it to your nearest FedEx drop off location.

For replacement return labels, please visit http://returns.originalpenguin.com or contact us at support@originalpenguin.com with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.

When you return an item to Original Penguin using a FedEx prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage.

FedEx shipments take approximately 7 - 9 business days to reach our distribution center.

Self-Shipping - Choose your mail Carrier

If you prefer not to use our prepaid shipping label, please ship the item(s) through a traceable and insured shipping method to:

Original Penguin
E-commerce Returns
101 Mountain View Dr
Seneca,SC 29672-2124

If you do not have a packing slip, please include the following information with your return:

• Your Full Name and Billing Address
• Online Order Number
• Reason for Return

We are not responsible for any lost packages that do not reach our warehouse when using this return method.

International Returns

To return all or part of an order shipped outside of the United States, simply place the item(s) to be returned in a secure package and mail to:

Original Penguin
E-commerce Returns
101 Mt. View Dr
Seneca, SC 29672

Please include the following information with your return to ensure proper credit:

• Your Full Name and Billing Address
• Online Order Number
• Reason for Return

International customers are fully responsible for shipping costs and any additional assessed duties and taxes associated with returning these item to the United States. We are nto responsible for any lost packages that are not received at our warehouse.

Please call us at 1.866.674.8783 or email us at support@originalpenguin.com if you have any further questions.

Thank you for shopping at OriginalPenguin.com!